Vehicle Accident Repairs

Accidents will happen, and we are here to help get you back on the road.

To assist, we have listed some frequently asked questions along with answers to some of the queries you may have.

Once you have read the FAQ’s and wish to proceed, then simply complete and send the enquiry form, and we will get back to you with further instructions.



Find your case on the Frequently Asked Questions or our Knowledge Base.


Tips for Drivers

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If you still need help, contact us using our enquiry form.

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Find the answer to some common issues that you might have experienced.


Frequently Asked Questions

Find the answer to some common issues that you might have experienced.

Knowledge Base

Explore our comprehensive guide that takes you through the most common issues that drivers encounter.


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Tips for drivers

Find the answer to some common issues that you might have experienced.


Some handy tips

You are legally obliged to have car insurance.

Car insurance gives you protection in the event of an accident and some types also cover claims arising from injuries to other people.

The only exception is if you officially register your car as off the road with a Statutory Off The Road Notification (SORN).

Remember, penalties exist for driving without insurance and range from a fine to points on your license even disqualification from driving.

You might also have your car taken off you.

There are 3 types of
insurance cover

Full comprehensive

Fully comprehensive is the highest level of car insurance and it covers you, your car, and any others involved in an accident.


Third-party is the minimum you can legally have and it covers you for the costs of injury or damage you cause to other people or their property.

But it doesn’t give you protection if your own car is damaged or stolen.

Third-party, fire and theft

Third-party, fire, and theft is similar to the Third party and covers other people but it doesn’t protect you if your own car is damaged.

Where it differs is that it covers repairs or replacement if your car is stolen or damaged by fire.

Tips for driving

Probably the most important tip is to ensure that your car is serviced regularly to help avoid breakdowns and accidents caused by vehicle faults.

Check fluid levels including oil and water

Check tyre tread depth and pressures

Check headlights and indicators

Don’t drive tired:
Plan your journey and take time for breaks.

Don’t drive distracted:
Don’t use your mobile phone unless in hands-free mode

What to do after a car accident?

Accidents can happen in the blink of an eye whether it’s your fault or someone else’s.

Noted below is a help guide when an accident happens:

Stop the car as soon as possible and turn off the engine.

Exchange details:
name and address of everyone involved in the accident.

Switch on your hazard warning lights.

Swap insurance details if you have them.

Check for any injury to yourself or your passengers.
If anyone is injured then call the emergency services.

Note the time and date of the accident along with the driving conditions: Including weather and road quality – wet , muddy etc.

If the other driver or drivers fail to stop, or you believe the other driver is under the influence of drink or drugs or you suspect the other driver caused the collision deliberately
— then call the police.

Phone your insurance company as soon as possible and provide them with all accurate details.


Summer driving

Summer driving can sometimes mean higher temperatures, increased volume of traffic, stress, and extra demands on your car.

Noted below are some tips for driving in summer:

Check fluid levels including oil and water

Don't drive distracted — don't use your mobile phone unless in hands-free mode

Carry water in the car to keep you and any pets refreshed and hydrated.

You are more likely to encounter cyclists and pedestrians out and about in the summer so be aware of your surroundings and drive at a safe speed that will enable you to react to cyclists and pedestrians

If you suffer from hay fever and it is particularly bad – then it is best that someone else drives

Avoid agitation — road rage — plan regular breaks

Keep a safe distance — driving in heavy traffic requires that you remain focused

Dazzle from the sun can reduce visibility – keep your windscreen clean and wear sunglasses if you can

Winter driving

Winter driving can sometimes mean more breakdowns and accidents due to road conditions.

Here are some tips for driving in winter:

Check fluid levels including oil, water and antifreeze

Check tire tread depth and pressures

Make sure your car is visible to other road users – check headlights and indicators

Check your fuel level

Allow extra time for your journey

Wear comfortable warm clothing

Clear your windscreen and carry a scraper, de-icer a torch, and shovel if you have one.

Drive according to the road conditions – brake gently, be in the correct gear, and leave as much room as you can from the car in front.

If you have a mobile phone make sure it is fully charged for emergency use

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